FAQ

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1.Why choose us?

①Premium Quality: Stringent checks guarantee top-notch precision hardware for reliable use.
②Sophisticated Manufacturing: Cutting-edge tech tackles complex designs & custom needs.
③Customization Prowess: Expertise to craft bespoke solutions for your projects.
④Attentive Service: A friendly team provides swift, proficient support throughout.

2.What we can do?

We suppoet these materials: Stainless (Corrosion-proof), Aluminum (Light & tough), Brass (Machinable & nice look), Titanium (Strong & bio-safe).
We can do these surface treatments: Electropl. (Chrome/zinc, protect & style), Anodize (Harden & color aluminum), Powder coat (Durable & bespoke), Passivate (Anti-corrosion for stainless).

3.Can you provide customized hardware processing services?

Of course. We specialize in providing customized CNC processing solutions for our customers. You can provide design drawings, samples or detailed specifications of the product, and our professional team will customize the production according to your needs to ensure that the product fully meets your expectations and application scenarios

4.What terms do you base your quotation on?

We usually use EXW and FOB. If there are other terms, we can negotiate.

5.How high precision can your product achieve?

We use advanced CNC processing equipment and precision testing instruments to ensure that the processing accuracy is within ±[0.002] mm . For some projects with high precision requirements, we can further improve the accuracy by optimizing the processing technology and quality control process to meet your strict requirements for product quality.

6.Can we get free samples?

Regarding samples, we need to know your order quantity. In addition, generally for quantities above 10K pcs, we can provide free samples for your confirmation.

7.How many production equipment do you have? How long is the delivery time?

We have 35 CNC machines, all of which are imported equipment. The delivery time is based on your order quantity. For products within 10K pcs, our delivery time is 10 days.

8.What types of hardware products can you process?

We can process a variety of hardware products, including but not limited to various metal parts, mechanical accessories, electronic hardware, automotive hardware components, aerospace hardware components, etc. Whether you need small precision hardware products or larger industrial hardware products, we have the corresponding processing capabilities and experience.

9.What are the payment methods?

We support a variety of payment methods, including TT, Paypel, bank transfer and other common methods. After the order is confirmed, you need to pay a certain percentage of the advance payment (usually 30%), and we will start to arrange production. After the product is produced and passes the quality inspection, you pay the remaining balance, and we will arrange shipment immediately.

10.What if the product you received has quality problems?

If you find that the product you received has quality problems, please contact us within 1 working days after receiving the product and provide relevant photo or video evidence. Our after-sales team will immediately verify and evaluate the problem. Depending on the specific situation, we will provide you with free rework, exchange or refund services to ensure that your rights are protected and you have no worries.

11.How to establish a long-term cooperative relationship with you?

If you are satisfied with our products and services and have long-term hardware processing needs, we are very welcome to establish a long-term cooperative relationship with you. We will provide a series of preferential policies for long-term partners, such as priority production, more competitive prices, customized supply chain solutions, etc. You can communicate your long-term cooperation intentions and needs with our sales team, and we will serve you wholeheartedly to explore the possibility and model of long-term cooperation together.